Privacy Policy

1. Information We Collect

When you make a reservation, purchase from our tea shop, subscribe to our newsletter, or contact us, we may collect:

• Personal details: name, email, phone number, nationality
• Booking details: dates, room preferences, dietary requirements
• Payment information (processed securely through third-party providers)
• Shipping addresses for tea shop orders
• Website usage data through cookies and analytics

2. How We Use Your Information

• To process and manage your reservations
• To fulfil tea shop orders and subscriptions
• To communicate about your stay, services, and special offers
• To improve our website and guest experience
• To comply with legal obligations

3. Data Sharing

We do not sell your personal data. We may share it with trusted service providers for payment processing, email delivery, and analytics. All third parties are bound by data protection agreements.

4. Cookies

Our website uses cookies for essential functionality, analytics, and preference storage (e.g., language and currency selections). You can manage cookie preferences through your browser settings.

5. Data Security

We implement appropriate technical and organisational measures to protect your data. Payment information is encrypted and processed through PCI-compliant payment providers — we do not store card details on our servers.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing communications at any time
• Withdraw consent for data processing

7. Data Retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, typically for up to 3 years after your last interaction. Financial records may be retained longer to comply with tax and legal requirements.

8. Contact

For privacy-related inquiries, please contact us at info@adyavillas.com or visit our contact page.